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Please click here
for our updated FAQ page.
Here are some answers to our most commonly
asked questions. We also suggest visiting
our Member
Forums for more questions and answers
regarding our service.
MySiteSpace Free Hosting:
MySiteSpace Cheap (paid) Web Hosting
MySiteSpace Free Hosting Answers
Completely free? What's the catch?
There's catch really. We do show a small "Free Hosting by MySiteSpace.com"
link at the bottom of your site. In addition we do limit you to
certain file types, but do support everything needed for a basic
web site. And obviously, when you are ready to upgrade your service
to a professional plan we hope you will consider ours for just $3.95
per month.
Can I have more
than 1 free account?
We allow only 1 free account per user.
Users caught abusing this policy will
have their sites removed.
Do you share my information with anyone
else?
No! We use your information for our internal uses only and do not
share it with any third party. We respect your privacy.
Do I have to display the MySiteSpace link
on my site?
On the free service Yes you do. On the
Pro plan for $3.95
per month there are no ads shown at all
on your pages.
Can I run an adult
site?
No. We do not allow any sort of pornography
sites whatsoever. Sites showing any adult
related material will be deleted without
warning.
Can
I use my Free account for hotlinking and
file storage?
No. MySiteSpace free accounts may contain
only files that are directly used in your
web site on your MySiteSpace Free account.
Using your free account to store photos
for ebay auctions, avatars for message
boards or images for other web sites is
a violation of our terms of service and
is easily detectable. This will result
in removal of your site.
How long will my account
remain active ?
There is NO time limit on free accounts.
They are yours to use for as long as you
need. The only time requirement we place
on our free accounts is that you must
login at least once every 60 days. Free
accounts that have not been logged into
in over 60 days are deleted.
MySiteSpace Cheap Hosting
Answers
Why
is it so affordable?
In hosting, the primary costs are marketing,
support and infrastructure. MySiteSpace
leverages a 3rd party data center thus
reducing those costs to a fraction of
what most large hosts incur. In addition,
our support is provided online via our
Member service center and our Member Forums.
Lastly, we leverage our free hosting accounts
for a great deal of our marketing thus
reducing those costs. In return, we
pass our savings on to you!
Do you have a money back guarantee?
YES we sure do! We are committed to your satisfaction. Please
click here to read about our service guarantees.
Do
you show any sort of ads on paid accounts?
No - we do not show any sort of ads whatsoever on Pro accounts.
You are in total control of that space.
Can I transfer my domain to
you?
Yes you can, and it's quite easy. When you signup, simply indicate
that you will be transferring your domain and we'll be sure to include
step by step instructions in your welcome email.
How
do you bill?
MySiteSpace accepts payment via major
credit cards and PayPal.
Can
I resell your service?
Sure. Obviously our prices are already
set at rock bottom, but you are welcome
to resell our services to your customers.
Do
the web hosting fees include the cost
of my domain name?
No. You are responsible for all fees involving the registering of
your domain name. You may register your name anywhere you like.
Registering a new domain through MySiteSpace is $13.95 per year.
What if I want the Pro plan
but don't want to register a domain name?
No problem. You are not required to have
your own domain name with your Pro account.
You may have something like myname.msspro.com.
You are not required to pay a domain registration
fee for this.
What kind of technical
support is available?
MySiteSpace offers technical support 24x7
through our online
service center and through our Member
Forums. MySiteSpace has friendly and
knowledgeable technicians available to
assist you 24 hours a day, 7 days a week.
Most requests submitted through our service
center are addressed within an hour
or two.
OK
I've signed up, now what?
Once you have completed your signup and
your payment has been approved we will
activate your account. This whole process
usually happens within minutes, but can
sometimes take up to 4 hours. Once activated
you will receive your welcome email with
all the info you need to get started.
If you have not received your welcome
email within 4 hours of signup please
contact us at sales@mysitespace.com
and we will gladly assist you.
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