mysitespace provides a number of ways to help you with your website through Self-Help tools and Assisted Help via 24/7/365 LIVE Technical Support. Our goal is to resolve all issues during the first contact. Issues that are not resolved within the first contact are escalated to the next tier of support. Escalations are routed to the best team to handle the specific issue. We will also assign you a ticket number from our Ticketing system so that we can track all issues and problems.